The City of Vienna is one of the most liveable cities on this planet, aims to stay in this league and wants to become even smarter. For this reason, the project “Digital Agenda Vienna” had been established with the aim to develop the structures necessary to support the increasing digitisation of the economy and society, involve citizens in decision making, improve the location for businesses, and foster efficient and pleasant dealings between the city administration, citizens, enterprises, and other stakeholders.
The task was to work out the requirements for the information and communication of the City of Vienna, taking into account different perspectives (citizens, enterprises, employees and others), and to implement the findings.
Together with our partner CSC, we have designed a process that strongly involves the citizens in the deliberations and decisions of the future course of the City of Vienna. The resulting 3-step process was based on an idealised strategy formulation process:
Phase 1 and 3 have been done online at www.digitaleagenda.wien to allow broad participation. The second phase had been elaborated in workshops which involved experts but also volunteers that participated online.
cbased took care of the customization and management of the online platform used for the crowdsourced online discussions and together with our partner CSC, we have moderated the online process. Existing social media and print channels have been used to promote the project in the city.
The Digital Agenda Vienna is a best practice example of an open innovation project. 105 ideas have been developed by 867 participants that made 320 comments and 1303 votings. Matching the citizen ideas with expert knowledge substantially enlarged the “action space” and led to proposals that would have been neither developed by citizens or experts working in isolation.
After the two companies have merged a new corporate strategy had to be devised. The aim was to involve all employees for this important task.
With the support of our partner Pleon Publico, we created a discussion platform and managed and moderated the online processes. We supplied and maintained a Q&A system to control all communication among staff, the board of directors and the cbased platform. The system was designed to prioritize urgent issues and ensure that the leadership took notice of and dealt with them accordingly.
Due to the controlled and optimized communication between all parties, the company’s new strategic direction was determined collaboratively with the entire staff in a very short period of time.
The Open Data Action Plan is the German Federal Government’s National Action Plan to implement the G8 Open Data Charter. The objective was to gather ideas for the use of open data in the possession of the federal administration and to develop a strategy for the exploitation of said data by way of conducting two online phases and five workshops.
Together with our partner CSC, we carried out the process design, programmed and managed the platform, and managed and moderated the online process.
During the span of the seven-month project, in addition to administrators, civil society, academics and business experts, we succeeded in reaching stakeholders who had not previously been exposed to the topic and could provide valuable input.